Jodo World

Pathway to Modernized Customer Experience with Jodo C3.

Jodo C3 is a cloud contact center and automation platform designed for the connected business landscape, enabling real-time, Direct-to-Customer execution across global operations.

Replace legacy, premise-based contact centers with a single control plane that supports phone, SMS, email—and digital channels via Jodo Digital. Jodo C3 connects distributed delivery centers, stores, partners, and home agents into one unified execution framework with built-in visibility and control.

Go live in days. Scale across regions with confidence. Every interaction is logged, searchable, and auditable.

Adopt modern operating models—WFO, WFH, or Hybrid—with policy-based controls, streamlined workflows, and measurable ROI.

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Single UNIFORM Service Delivery Platform For
Global Operations

(including Automated Services)

Public & Private Deployment

Scalable single-cloud infrastructure supporting enterprise and regulated environments.

High Availability & Disaster Recovery

Designed with redundancy, failover, and disaster recovery patterns to ensure business continuity.

Global Compliance

Supports region-specific telecom and data-handling requirements through configurable policies and deployment models.

Distributed Architecture

Route interactions from multiple countries and markets into one centralized cloud execution layer.

Uniform Service Delivery

Extend live communication channels seamlessly to dealers, stores, franchises, and partners.

Call Recording

Recorded and catalogued interactions for retrieval, quality monitoring, and compliance review.

Automation With Ai

TTS and ASR-enabled automation for inbound and outbound phone, SMS, and email workflows.

Advanced Dashboards

Real-time analytics and operational visibility across global teams and delivery centers.

Features

Automated Dialers

Preview and progressive dialing modes to balance productivity and customer experience.

Call Distribution

Automatic call distribution with skill-based routing.

Multiple Routing Options

FIFO, best match, and queue-position–based routing.

In-built Scriptor

Guide agent–customer conversations with contextual prompts and workflows.

Team Messaging

Enable internal communication and coordination between team members.

Jodo CRM

In-built CRM for interaction history, customer context, and execution tracking.

Custom Workflows

Self-service tools to configure IVR flows and interaction logic.

Virtual Numbers

Protect privacy, reduce dependency on individual agents, and manage attrition risk.

ADDITIONAL INBOUND FEATURE
ADDITIONAL OUTBOUND FEATURE

Additional Features list for Inbound Traffic handling

Customer Self-Service / Automation Tools

  • IVR, TTS, ASR, and bot-assisted workflows integrated with backend systems.

     

Skill Based Relationship Mapping

  • Route customers to the most relevant agent or subject-matter expert.

     

Subject Matter Expert

  • SME Expert based assistance/ Escalations Customer Self-Service / Automation Tools

Routing Options

  • Route calls to delivery centers, home agents, dealers, stores, mobile devices, or browsers.

     

Queue Management

  • Announce wait times, queue positions, campaign-specific messages, and hold music.

     

Multilingual Execution

  • Multilingual queues, announcements, CRM, agent toolbar, and mobile apps.

     

Supported Platforms

  • Salesforce, Microsoft Dynamics, Zoho, SugarCRM, Magento, Prestashop, WordPress.

     

Monitoring & Analytics

  • Graphical Dashboard & Wallboards
  • Online Monitoring – Color change on threshold
  • Online Data Details
  • Agent performance analysis
  • AHT – Average Handling Time

Customer Data & Payments

  • Integration with customer databases, payment gateways, and backend systems.

     

Business System Integrations

  • CRM, ERP, HRMS, CMS, and custom applications.

     

IVR Integration with Back End System/3rd Party Databases

  • Register requests for information via SMS / Email from self-service

Interoperability & Media Continuity

  • Seamless interoperability across chat, voice, and video, bridging digital and telephony networks within a single execution framework.

Remote / Local DB integration

  • Open Standards direct Integration with  multiple Db applications
  • Send SMS / Email based on IVR inputs

Disaster Recovery (DR) and BCP

  • Redundancy (Live Backup)
  • DR with full Duplication of Services
  • High Availability

Security, Recording & Retention

  • Recording & Retention Controls
    Encrypted recordings with configurable storage locations and retention policies.

  • Access & Scoring
    Multiple retrieval options, quality scoring, and role-based access.

Device-Agnostic Access

  • Agents and supervisors can operate from:
    Desktops and laptops
    Smartphones
    Tablets

    Browser-based execution with no device lock-in.

Additional Features list for Outbound Traffic handling​

Campaign Management

  • Centralized campaign engine with business rules and contact distribution.

     

Pacing & Prioritization

  • Control dialing speed, call priorities, contact priorities, and selective dialing.

     

Dialing Modes

  • Preview, progressive, predictive, broadcast, and manual dialing.

     

Priority Dialing options

  • Call Type Priority
  • Contact Type Priority
  • Selective Lead Dialing
  • Selective Device Dialing

Data Management

  • Flexible data imports, disposition resets, and CLI management.

     

Scheduling & Callbacks

  • Automated scheduling, callback management, and exception handling.

     

Screen Capture & Monitoring

  • Record and monitor agent screens for quality and compliance.

Skill/Relationship based mapping

  • Assign agents based on most skilled or mapped relationship to answer customer queries based on previous interactions

Call Routing options

  • Least Cost Routing
  • Nearest resource connection
  • Routing to Delivery Centers
  • Routing to Home Agents
  • Routing to Dealers/ Connectivity to branch office
  • Language/Skills based Dialing

Monitoring

  • Online Monitoring – Visual change on threshold breach
  • Online Data Details
  • Agent performance analysis
  • AHT – Average Handling Time
  • Traffic Analysis
  • Mobile app-based Supervisor monitoring
  • Alerts for long duration calls.
  • Alerts for Abandoned Ratio crossing the threshold

Call-Back Management

  • Reallocation of Call-back Calls
  • Callback Exception

CRM Integration

  • Ready DIY CRM Connector for different CRM’s
  • Connector for different ERP Solutions
  • WebHooks / API based integrations

Mobile app-based Supervisor monitoring

  • Operations/ Management team being on the mobile and Tablet devices.
  • Supports Monitoring SLA’s & dashboards.

Compliance

  • Data/Lead Management
  • DNC – Inbuilt blacklist, NDNC scrubbing
  • Time Zone definition