Application Support Engineer

🌐 About Jodo World – The CEBP Framework

Jodo World is Avhan’s flagship CEBP (Communications-Enabled Business Processing) cloud framework — designed to fuse real-time communications, AI automation, data, and human collaboration into a single execution environment.

Unlike legacy CRM or workflow systems, Jodo World is built to enable:

• Instant, geography-free execution — where voice, chat, video, and data unite in real time.

• AI-human collaboration — with multilingual agents, automation bots, and digital twins working alongside human teams.

• Compliance-by-design operations — aligned with GDPR, DPDP, and enterprise-grade audit requirements.

• Modular SaaS offerings such as Jodo Link, Jodo C3, WebACS++, Jodo Toolbar, and Developer SDKs, serving SMBs, enterprises, and global partners.

In essence, Jodo World is not another software suite — it is the execution fabric for the borderless, AI-powered business world.

🚀 Current Stage

Avhan Technologies and Jodo World are in the Scale-Up Phase — transitioning from a successful bootstrapped enterprise to a global SaaS platform preparing for Series-A funding.

Key milestones underway:

• Migration from legacy monolithic systems (Java/Tomcat) to microservices and serverless architecture on AWS multi-region cloud.

• Launch of Phase-1 SaaS products for SMB onboarding and partner ecosystems.

• Integration of AI agents, multilingual support, and workflow automation into the live production stack.

• Establishment of a DevSecOps and Product Leadership organization to support exponential global growth.

This is a defining moment — where a proven enterprise technology company is reinventing itself into a global AI-native cloud platform that will power the next generation of business operations.

Job Description

Avhan has installed private cloud instances for many customers globally. Our Private cloud instance showcases cutting-edge technologies and advancements in terms of communication and contact center technologies. This position has to ensure

1. Ensure uptime of platforms – Troubleshoot issues raised through helpdesk – Ensure resolution within SLA
2. Maintain & monitor SLA and follow escalation process in case of SLA violation
3. Maintain constant and comprehensive reporting and communication with clients
4. Regular follow-up on all escalated issues until resolution from respective stakeholders
Handle customer relations in a professional manner, Ensure Client
satisfaction in terms of tech support and well as business support.

Additional Job Details

Avhan supports client’s business operations across different global locations and you may be required to work in shifts

Essential Skills

• Excellent communication skills (Oral/written)
• Knowledge about computers, networks, databases, web servers
• Should have experience in software incident support
• Highly Process Oriented

• Follow escalation matrix to ensure SLA delivery
• Self-motivated individual
• Relevant exposure to any of the following verticals: Cloud Management at Banking & Finance,   Insurance,  e-commerce, BPO Industry

Desirable Skills

• Knowledge about cloud environments such as AWS, Azure, and Google Cloud
• Knowledge about communication technologies such as Cloud Telephony, IVR, ACD, Dialer, Recorder
• Hands-on experience with Linux

Educational Qualifications and Experience

B.E. / B.Tech / B.Sc. / BCA / MCA (Comp/IT)
2 to 3 years of experience in customer/application / helpdesk support