Jodo Cloud

Help Desk

The right employee at the right time can make all the difference.

Process customer complaints & allocates the right employee to handle them with precision, & certainty in real-time

Unified Support Space

Browser based unified view, where your employees can access & manage conversations across all web, social & mobile channels globally to better support customers

Live Voice |Video| Chat| Email|  support directly from your CMS

Extend Your Helpdesk

Jodo extends your help-desk to both telephony and digital channels.

Cross Channel Help

Respond to your customers across web, mobile and social media platforms

Call Based Reporting & Analytics

Collect & leverage the right kind of data with prebuilt dashboards in real-time for easy and transparent help desk processes.

Integrate Jodo directly into your support applications

Integrate omni-channel communications with your support applications and set up custom triggers to make sure the most at-risk customers are routed to the right employees.

Automated Ticketing

Easy Integration with enterprise ticketing solutions & business applications to automatically distribute Emails, Chats, & Calls based on custom business workflow.

Custom Workflows

Easy to setup automations & workflows to help your team provide faster resolution at scale.