Features
No softphones needed!
Browser-based Work-from-anywhere solution
Open APIs
Easy integration for your customers business apps, platforms, CRMS, ERPs & more
One Unified View
Every channel your agent needs in one place & directly integrated into your business apps
Advanced Analytics
With real-time access to wallboards, dashboards, & reporting tools
Global data compliances
For the new Wave of Privacy Regulations OFCOM, TRAI, APSEC & GDPR
No More Tab-Switching. Just Seamless Support.
The BPO industry runs on efficiency—but too often, agents are stuck toggling between platforms, repeating queries, and chasing context. With JODO, customer conversations are routed intelligently, supported by real-time data, and embedded within your existing CRM or service desk. Less back-and-forth, more first-contact resolution—at scale and without complexity.
Turn every customer interaction into a frictionless experience with smart routing, integrated support, and context-aware conversations.
JODO C3 – Smart Contact Center Capabilities
JODO C3 offers robust, scalable tools to manage customer conversations across voice, chat, and digital channels—whether you're running remote ops, integrating with CRM platforms, or automating outreach.
JODO C3 Integrates With
Talisma
Brings Talisma into the modern stack with real-time service workflows.
Oracle
Enhances Oracle CRM by integrating real-time signals into every interaction—for seamless, scalable service.
HubSpot
Turns HubSpot into a support-ready powerhouse—syncing customer journeys with real-time intel and integrations.
Zendesk
Syncs Zendesk with your CRM and HRMS data to fuel rich, informed conversations—without tab-hopping.
Zoho
Integrates with Zoho CRM to surface context and power agile service, with no delays or data gaps.
Salesforce
Syncs with Salesforce to deliver hyper-personalized support powered by real-time customer data.
MSDyanmics
Microsoft Dynamics becomes a live, integrated service engine—fueling smarter, context-aware interactions.
CRMNext
Plugs into CRMNext to unify employee and customer journeys with personalized, data-driven support at every step.
ServiceNow
Bridges your ServiceNow ecosystem with dynamic data sync—enabling frictionless support and ops automation.
HRMS
Integrates deeply with HRMS platforms to drive timely, personalized employee support—all from a single source of truth.
Salesforce
Syncs with Salesforce to deliver hyper-personalized support powered by real-time customer data.
Impactful Outcomes
Smart routing = faster resolution
Route incoming queries to the right agent by language, skillset, or region—across voice, video, or chat.
Easy agent onboarding, zero context loss
Give new agents ready access to workflows, FAQs, and live escalations—all within their dashboard
Built-in compliance & reporting
Track SLAs, pull audit trails, and meet client KPIs with out-of-the-box dashboards and secure integrations.
Context-rich service across platforms
Serve clients from Salesforce, Zoho, or Dynamics—without switching tabs or losing history.
Proven Use Cases
A customer service agency can give each of its client teams a JODO Link—routing customer queries to the right agents with skill-based routing and region logic.
A BPO serving BFSI clients can integrate JODO, giving agents unified access to support history, campaigns, and knowledge articles—no context-switching.
A telecom outsourcing firm can launch Virtual Business Rooms for business customers, offering face-to-face escalations without leaving the CRM.
Ready to start your BPO transformation?
Talk to our specialist and see how JODO can streamline operations, boost CSAT, and transform agent productivity.
Talk to Our Specialist