Jodo World is Avhan’s latest Cloud Unified Communications framework for Enterprise as well as SMBs. Jodo World offers Real time Digital business services to manage business communication / customer interactions across multiple locations / regions and has very strong multi-lingual capabilities.

Jodo World offers exceptional features that redefines business process management in the Digital business world of connected customers and connected business resources.

  • Cloud ready – platform designed for cloud deployment
  • Centralise / decentralise process functions for multi-center operations
  • Create restricted / unrestricted views for clients to view their floor operations
  • Template design allows for creation and termination of centers in shortest possible
  • Distributed architecture – Monitor and retain control over multiple outsourced contact centers and processes
  • High- Availability design for load distribution, load balancing and recovery –creates unmatched flexibility and agility to react to market requirements including traffic redistribution, opening new centers etc.
  • Unified Communications platform provides integrated view of Customer Interactions across multiple communication channels including Voice, Chat, SMS, Email and Social Media.
  • Highest Security standards delivered in process management in operations
  • Multi-tenant design – Highest level of Customer data security
  • Browser based Application Security Standard compliant
  • Futuristic Process management
  • Offers multi-lingual screens as well as multi-lingual process delivery
  • In-built tools for Risk management at operational level
  • Monitor and retain control over multiple outsourced contact centers and processes
  • Easy enablement of home agents and agents on the move.
  • Agnostic to Hardware and software platforms – Non Proprietary approach
  • Supports multiple hardware devices for Telecom terminations and for agent communications (NGN ready)
  • Easy integration with existing EPABX / IP PBX platforms
  • Supports Windows and Linux OS

Features

Jodo offers exceptional features to address fundamental challenges faced by Global Contact Centers.

  • Distributed architecture to deploy processes and technology components across multiple locations / geographies.
    • define Follow the sun
    • Deploy parts of process at best performing location or best cost location
    • Catering to a global clientele with multiple languages and diverse cultures
  • Easy change management for processes – instant deployment across multiple locations
  • Easy scale-in and scale out to manage high traffic of Interactions
  • Extensive built-in tools and controls to manage risk at global operational level
  • Monitor and retain control over multiple outsourced contact centers and processes

Benefits

  • Enhanced customer service and experience due to industry leading features like humanized IVRS and integration with CRM
  • Distributed architecture to deploy processes and technology components across multiple locations / geographies.
    • Easy change management for processes – instant deployment across multiple locations
    • Define “Follow the sun” operations
    • Deploy parts of process at best performing location or best cost location
    • Catering to a global clientele with multiple languages and diverse cultures
    • Easy scale-in and scale out to manage high traffic of Interactions
    • Extensive built-in tools and controls to manage risk at global operational level
    • Monitor and retain control over multiple outsourced contact centers and processes
  • Reduced cost of Contact per customer due to efficient handling of higher call volumes
  • Increased FTR of calls due to improvement of quality of call handling
  • Ability to gather business trends due to availability of MIS reports
  • Efficient handling of calls due to skill based routing
  • Efficient handling of sales leads due to integrated lead tracking system