Jodo Cloud

 Contact Center Technology for D2C business  

Adopt Digital Communication Channels, Integrate Global Business Human teams, and more....
Go beyond traditional telephony based Contact Centers

TRANSFORM your business processes from traditional voice-based systems to adaptive multi-channel & cloud-driven.

Connect customers Globally to your business via Voice, Video & Chat channels
with ONE Cloud Tech Infrastructure and solution

Extend Jodo channels to dealers, stores, franchises & provide uniformed service delivery globally

Connect multiple 1800 links from multiple countries / markets into ONE Cloud infrastructure while managing
country-specific compliance

Create connections in mins with quick & easy adoption using Jodo APIs

Create Incredible real-time contextual Customer Experiences
Reduce Operating costs

One Agent, Multiple Channels

Browser based tools that let the agent handle both PSTN & Digital channels between Voice|Video|Chat

 

Powerful Dialler With Scripter

Preview, Progressive (Variable Pacing Ratios) & Manual

ACD With Skill based routing

FIFO, Best Match & Queue Position

Multiple Automation Solution

In-built Self-service Tools to create IVR solutions with advanced tools like TTS, & ASR (Optional) for inbound as well as outbound Voice, SMS & Email Campaigns.

In-built CRM application – Jodo Call Guide

In-built tool to help business resources deliver streamlined business operations

Call, Email, Chat, & SMS Routing

Route traffic to dispersed multi-device business users and teams

Multi-media interaction management

Business Protection Services

Employee Attrition | Customer Privacy

Jodo Virtual numbers for Internal & External business resources

Recorded & Catalogued

All interactions are recorded, stored & can be easily accessed for analysis.

Real-time business monitoring

Real-time business monitoring and updates across your enterprise globally.

Schedule & on demand report management

Real-time business reporting & management from any smartphone, & laptop

Speak with customers in their language, create contextual conversations AND support Work from Anywhere