Contact Center Technology for D2C business
Adopt Digital Communication Channels, Integrate Global Business Human teams, and more....
Go beyond traditional telephony based Contact Centers
TRANSFORM your business processes from traditional voice-based systems to adaptive multi-channel & cloud-driven.
Connect customers Globally to your business via Voice, Video & Chat channels
with ONE Cloud Tech Infrastructure and solution
Extend Jodo channels to dealers, stores, franchises & provide uniformed service delivery globally
Connect multiple 1800 links from multiple countries / markets into ONE Cloud infrastructure while managing
Create connections in mins with quick & easy adoption using Jodo APIs
Create Incredible real-time contextual Customer Experiences
Reduce Operating costs
One Agent, Multiple Channels
Browser based tools that let the agent handle both PSTN & Digital channels between Voice|Video|Chat
Powerful Dialler With Scripter
Preview, Progressive (Variable Pacing Ratios) & Manual
ACD With Skill based routing
FIFO, Best Match & Queue Position
Multiple Automation Solution
In-built Self-service Tools to create IVR solutions with advanced tools like TTS, & ASR (Optional) for inbound as well as outbound Voice, SMS & Email Campaigns.
In-built CRM application – Jodo Call Guide
In-built tool to help business resources deliver streamlined business operations
Call, Email, Chat, & SMS Routing
Route traffic to dispersed multi-device business users and teams
Multi-media interaction management
Business Protection Services
Employee Attrition | Customer Privacy
Jodo Virtual numbers for Internal & External business resources
Recorded & Catalogued
All interactions are recorded, stored & can be easily accessed for analysis.
Real-time business monitoring
Real-time business monitoring and updates across your enterprise globally.
Schedule & on demand report management
Real-time business reporting & management from any smartphone, & laptop