One IVR

Avhan One IVR 4.11 is an open standards-based platform with integrated application development and management components that significantly reduce the time, cost and complexity of deploying subscriber communication solutions on voice, video, SMS, USSD, Email.

Avhan One IVR platform combines inbound as well as outbound communications, thus, offering a multi-modal bi-directional platform that enables organizations to deploy all of their communication applications on a single, cost effective platform.

Avhan One IVR delivers:

• Voice self-service solutions, such as interactive voice response (IVR), interactive voice and video response (IVVR), outbound dialing, and speech-enabled self-service systems
• SMS, email, USSD communication
• Bi-directional communication including outbound dialing, intelligent routing applications and screen pop applications
• BI based Communication Selector for automated inbound and outbound multi modal communication
• Ability to respond to customers with specific offering and analyze market trends on the fly

Benefits:

• Create agility in business processes to increase ARPU and reduce customer churn
• Attract and retain subscribers by accelerating the delivery of a personalized and rich communication experience
• Increase profits by reducing time to revenue and lowering development and delivery costs
• Investment protection by providing comprehensive support for industry standard technology and providing a smooth migration path to the emerging standards and technologies