Support for voice communications using the Internet Protocol (IP), has become especially attractive given the low-cost, flat-rate pricing of the public Internet.

VoIP can be defined as the ability to make telephone calls (i.e., to do everything we can do today with the PSTN) and to send facsimiles over IP-based data networks with a suitable quality of service (QoS) and a much superior cost/benefit.

Avhan IP CC Suite delivers both CTI resources & applications (Avhan Campaign Manager with predictive dialer, voice-logger, screen pop up) and front office contact management application (CMA) on a single platform.

All these applications are integrated seamlessly and provide full historical call reporting and real time statistics on call and agent workflow.

Avhan Campaign Manager with screen pop and progressive or predictive dialing technology combined with the very latest in campaign management tools.

Avhan IP PBX software is a soft switch and offers variety of features associated with telephony such as call transfer, call hold, call consultation, Conference, Barge in etc and allows callers the full functionality of regular EPABX as required in a Call Center operations.

Avhan Voice Log, offers a seamlessly integrated two way call recording capability. Two way recording enables agent monitoring to check that customer responsiveness is consistent within group.

Avhan Fulcrumlite - a Contact Management solution provides end-to-end lifecycle management of customer transactions.

Avhan Call Flow Designer - a simple, drag and drop tool allows these changes to be made instantly with no advanced training or programming requirements.