Regulatory compliance is a necessity today. And while we make our dialers and lists fool-proof, effective quality monitoring of your calls provides preventive checks. The Avhan Voice Log is basically a sophisticated voice call recording system that can be used in business critical environment round-the-clock. The Voice Log can serve to ensure: Quality management and assessment of agent performance

• Monitoring business productivity
• Gauging customer feedback
• Pro-actively detect market trends
• Business Risk Management
• Statutory compliance

Due to its close integration with the customers business and workflow systems, Avhan Voice Log provides the foundation for a Customer Relationship Management (CRM) system. Some of the features that supplement this activity include: Rules based archiving

• Rules based recording
• Unlimited archive devices
• Total scalability and comprehensive integration tools for integrating with third party applications

Other Key Features Recording Control Options

• Email Scheduler
• Enhanced Security
• Automated System Maintenance and remote diagnostics
• Defined Backup Policies