Most IVR systems tend to be time-consuming, painful or frustrating experience as the customer keeps on pressing one button after the other. Justifiably so, because there are been no attempt to design an IVR system based on customer behaviour and learning from past patterns. The key, therefore, is to provide a workflow for the IVR system that is able to gain from customer insights and provide the right choices at the appropriate time.

The Avhan Call Flow Designer (CFD) is a rapid development Toolkit/Environment for building Interactive Voice Response (IVR) & Interactive Fax Response (IFR) Applications. However, the Avhan CFD is not just a development tool. It provides a highly interactive and visual representation of the way you want your call to flow, right from the time a customer calls to the type of IVR responses and menu options with the appropriate cues and till the call ends. This is made possible through the use of an extremely user-friendly graphical user interface that allows you to simply drag and drop different flow icons on to an IVR workspace.


Key Features

• Rapid development and deployment of IVR applications
• Allows multiple IVR applications to run on different ports of the IVR (e.g. Product information, Transaction access, Complaint registration, Dealer locator).
• Supports multiple PABX and key telephone systems.
• Allows development at single location and easy deployment/maintenance at multiple locations. Enterprise wide deployment without high integration and implementation costs
• Supports integration with multiple ODBC complaint databases.
• Provision to incorporate multiple business rules and to create personalized call handling mechanisms.
• Multi lingual system support
• Extensive analysis of caller behaviour and choices to give expert market feedback.
• Built in error handling routines to ensure uptime of the system.
• Supports speech recognition & text to speech