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Download this file (Avhan Voicelog brochure.pdf)Avhan VoiceLog [(Product Brochure)]

Avhan VoiceLog

Regulatory compliance are a necessity today, and while we make our dialers and lists fool-proof, effective quality monitoring of your calls provides preventive checks. Avhan VoiceLog is a sophisticated voice call recording solution for TDM / IP voice calls that is used in business critical environment on 24 X 7 basis. Avhan VoiceLog - call recorders can serve to ensure

  • Quality management and assessment of agent performance
  • Monitoring business productivity
  • Gauging customer feedback
  • Pro-actively detect market trends
  • Business Risk Management
  • Statutory compliance

Due to its close integration with the customers business and workflow systems, Avhan VoiceLog provides the foundation for a Customer Relationship Management (CRM) system. Some of the features that supplement this activity include: Rules based archiving

  • Rules based recording
  • Unlimited archive devices
  • Total scalability and comprehensive integration tools for integrating with third party applications

Screen capture module - optional feature to capture voice and agent screen applications

Other Key Features

  • Email Scheduler
  • Enhanced Security
  • Automated System Maintenance and remote diagnostics
  • Defined Backup Policies

Avhan has installed 1000's of ports of Avhan VoiceLog Call Recording systems across India including Banks, Mutual Funds, BPO companies etc..

Avhan Call recording solutions solutions are available in on premise sale model, kindly contact our sales team for more support or else simply click on the live support available on the site for our executives to assist you.

 

A key concern in any outbound dialing activity is how to improve the productivity of agents and ensure that idle time (or time between two consecutive calls) is kept at the minimum.

With Avhan Dial, users get access to state-of-the-art predictive dialing technology combined with the very latest in campaign management tools. Avhan Dial provides real-time statistics regarding current agent performance that allows you to decide where to place new calls. Avhan Dial monitors all agents and predicts when agent will become available and queues outbound calls so that agent's idle time is minimized. This is just one of the simple methods in which Avhan uses its learning technology to maximize business results. Avhan Dial is based on Avhan's proprietary Call Flow Designer (CFD) technology with inherent flexibility to incorporate new technology and new business rules. Avhan Dial's user-friendly Campaign Manager allows contact center managers to set-up, monitor and adjust outbound campaigns with unprecedented ease, all in a single, unified platform.

Key Features
  • Compliance Assistance for TSR regulations
  • Ensuring better efficiency for all your campaigns with predictive, progressive and preview dialing
  • Simplified List Management Options and import from multiple sources
  • Effective Monitoring, Training, and Coaching
  • Automated Dialing Controls
  • MIS Reporting
  • Configurable Scripts
Business Benefits
  • Multiple Campaigns
  • Multiple Scripts
  • Multiple Caller Lists
  • Multiple Schedules/ Calendar
  • Skills based Dialing & Screen Pop
  • Accurate Call Progress Analysis
  • Higher Agent Utilisation and Productivity

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