At Avhan, a customer interaction is not a digital byte in an isolated silo of data, but a jigsaw piece that must be assembled, with technology tools, to create a complete and unique consumer profile. The profiling of consumers allows us to map consumers into specific categories that segment the market and enable delivery of content that is highly customized for that profile. This personalized delivery quickly leads to customer delight and direct business benefits.

"How unique are Avhan's solutions?"
Avhan solutions have been designed from the ground-up keeping in mind natural human communication methods. While most IVR systems force your customers to listen to tiresome recordings and press a series of buttons, our software has speech-recognition technology which allows them to "speak" to our system. What's more, it remembers your customers when they return. Which means that your customer will not be forced to choose a language option each time she calls you, since the system 'has learnt' that she is most comfortable with a particular language.

Collating and analyzing patterns across customers, is also a unique aspect of our solutions. Which means you can "predict" behavior across homogenous groups. As our systems adapt from experience, you get to mine this cached intelligence for direct and invaluable business intelligence from customer profiles and product/geography preferences.

We look at both automated and manual customer handling processes and identify qualitative value differentiators in terms of Creation and delivery of highly personalized content for consumer interaction

Seamless technology integration to plug in multiple channels of communication into an existing CIM infrastructure

Modular architecture that allows to plug in advanced technologies such as speech recognition, TTS, VOIP, Video etc., progressively as business processes and strategy develop within organizations and business Robust platforms that support high traffic handling and enterprise wide integration and deployment across non standard infrastructures

"What other advantages do Avhan solutions provide?"
One, we provide a unified platform. This means that a single system can manage customer interaction through voice, fax, SMS, email, video.whatever.

Second, our products are designed to fit seamlessly in a multi-location environment over a WAN, or a VPN with all nodes benefiting from a single data-store managed from a central location.

Third, we do not force you to make choices on your future technologies or force you to abandon your legacy applications / systems. Avhan easily integrates with any database that you have and guarantees the same views and reports you would get with any other database/ application.

Fourth, our customized support that goes beyond the initial handholding and continues into post implementation with services like technology audits, process audits, performance tuning and advice during deployment and integration of third-party tools.

"It's incredible technology. But what's the business value?"
Simple: Customer Delight = Business Benefits. Our solutions also drastically reduce cost by automating almost every process and providing segmentation of your customer set to allow better analysis and strategy. At the same time our solutions ensure that the interaction is as personal as ever. Our adaptive technology backed by high-usability interfaces and audit and monitoring tools translate into immediate increased efficiency in performance by call agents and managers.

"Do you have any examples of successful implementation?"
More than a hundred. Our clients include the leading companies in almost every sector: Hindustan Lever in the FMCG business, Zee TV, Cartoon TV, Go 92.5 in Media, BSNL, MTNL Dolphin in Telecom, Principal AMC, Standard Chartered in Financial Services, Air India, Air Sahara in Transport and various domestic and international call centres.