Regulatory compliance is a necessity today. And while we make our dialers and lists fool-proof, effective quality monitoring of your calls provides preventive checks. The Avhan Voice Log is a sophisticated voice call recording system for TDM / IP voice calls that is used in business critical environment round-the-clock. The Voice Log can serve to ensure

• Quality management and assessment of agent performance
• Monitoring business productivity
• Gauging customer feedback
• Pro-actively detect market trends
• Business Risk Management
• Statutory compliance

Due to its close integration with the customers business and workflow systems, Avhan Voice Log provides the foundation for a Customer Relationship Management (CRM) system. Some of the features that supplement this activity include:

• Rules based archiving
• Rules based recording
• Unlimited archive devices
• Total scalability and comprehensive integration tools for integrating with third party applications

Screen capture module - optional feature to capture voice and agent screen applications

Other Key Features

• Email Scheduler
• Enhanced Security
• Automated System Maintenance and remote diagnostics
• Defined Backup Policies