A key concern in any outbound dialing activity is how to improve the productivity of agents and ensure that idle time (or time between two consecutive calls) is kept at the minimum.

With Avhan Dial, users get access to state-of-the-art predictive dialing technology combined with the very latest in campaign management tools. Avhan Dial provides real-time statistics regarding current agent performance that allows you to decide where to place new calls. Avhan Dial monitors all agents and predicts when agent will become available and queues outbound calls so that agent's idle time is minimized. This is just one of the simple methods in which Avhan uses its learning technology to maximize business results. Avhan Dial is based on Avhan's proprietary Call Flow Designer (CFD) technology with inherent flexibility to incorporate new technology and new business rules. Avhan Dial's user-friendly Campaign Manager allows contact center managers to set-up, monitor and adjust outbound campaigns with unprecedented ease, all in a single, unified platform.

Key Features

• Compliance Assistance for TSR regulations
• Ensuring better efficiency for all your campaigns with predictive, progressive and preview dialing
• Simplified List Management Options and import from multiple sources
• Effective Monitoring, Training, and Coaching
• Automated Dialing Controls
• MIS Reporting
• Configurable Scripts

Business Benefits

• Multiple Campaigns
• Multiple Scripts
• Multiple Caller Lists
• Multiple Schedules/ Calendar
• Skills based Dialing & Screen Pop
• Accurate Call Progress Analysis
• Higher Agent Utilisation and Productivity