The Avhan Communication Server combines a set of integrated products that allow you to leverage the customer interaction experience and deliver better business benefits. In essence, with the Call Centre Suite, you can be assured of

• Faster access to reliable and accurate information
• Intelligent customer segmentation to ensure higher customer retention
• Reduced costs through highly automated processes

The Avhan Communication Server ensures your transition to an adaptive business environment in a simplified manner.

• Call Center Architecture
• Customer Benefits And Cost-Effectiveness

The Avhan Communication Server provides clear strategic advantages and business benefits that include:

• Increasing customer loyalty
• Reducing the sales cycle
• Decreasing operational costs
• Enabling monitoring and tracking systems
• Ensuring future-proof technology

Avhan Communication Server is a packaged solution that offers several pre-tested Technology Components and Systems that are essential for a State of the Art Call Center. It is a single delivery solution comprising of EPABX / Switch / ACD, IVR, Desktop Telephony, Screen Pop, CRM, Database and Servers.

• Fastest way to get operational Call Center Technology.
• Open Standards based, Platform Independent Application Suite - Facilitates easy integration with diverse EPABX and IT systems.
• Enables applications to receive ANI, DNIS, PBX Call ID, getting call related data.
• Provides tool for capturing customer interaction & maintain service levels.

Customer Benefits And Cost-Effectiveness

• Reduction in queue time, finds the right agent every time
• Reduces call processing time
• Increases personalized services
• Efficient utilization of call center resources

Key Advantages

• Platform Independent
  Supports TDM / IP Optional easy integration with existing EPABX system. (CSTA through CTI).
  Easy Enterprise wide replication
• Open Standard Architecture
  Easy integration with 3rd party applications and systems
• Robust and Scaleable
  Upgradation is rapid & easy.
• Latest Technology
  CTI, Screen Pop, Desktop Telephony, IVR and CRM.
• Fixed Costs
  No Hidden costs. All items well defined. No extra professional services or high systems Integration costs.