Cloud Ready / Multi-Tenant

  • Highly Scalable & Secure System
  • Hybrid Telephony Support
  • Create Multiple Clients
  • Time Zone Management

External Integration

  • Published Web services / API
  • Business Application Integration
  • DB, Telephony Hardware Agnostic

Distributed Architecture

  • Supports Multi-location Operations
  • Operational Flexibility
  • Manage Processes Centrally

Security & Risk Management

  • Application Security [AppSec] Certified
  • Multi-Geography Regulatory Compliance
  • Rule based Access

Unified Communication

  • Voice, SMS, Email, Chat, Social Media Modules
  • Hybrid Architecture [PRI & SIP] -Multiple VoIP codecs supported

Operational Ease

  • Template based Process creation
  • Multi-Lingual Support
  • Web Browser based Access

Cloud Communication Technology Platform For Contact Centers

ACS offers exceptional features to address fundamental challenges faced by Global Contact Centers.

  • Distributed architecture to deploy processes and technology components across multiple locations / geographies. 
    • define Follow the sun
    • Deploy parts of process at best performing location or best cost location
    • Catering to a global clientele with multiple languages and diverse cultures
  • Easy change management for processes - instant deployment across multiple locations
  • Easy scale-in and scale out to manage high traffic of Interactions
  • Extensive built-in tools and controls to manage risk at global operational level
  • Monitor and retain control over multiple outsourced contact centers and processes
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