Cloud Ready / Multi-Tenant

  • Highly Scalable & Secure System
  • CTI Integration
  • Time Zone Management

External Integration

  • Business Application Integration
  • DB, Tele H/W Agnostic
  • Published Web services / API

Distributed Architecture

  • Hosted Operations supported
  • Operational Flexibility
  • Remote Process Operations

Security & Risk Management

  • Application Security [AppSec] Certified
  • Regulatory Compliance
  • Rule based Access

Unified Communication

  • Multiple VoIP codecs & Media support
  • EPABX & Tele H/W support
  • Hybrid Architecture [PRI & SIP]

Operational Ease

  • Template based Process creation
  • Browser based Access
  • Health Check Utilities
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