Cloud Communication Technology Platform For Contact Centers
ACS offers exceptional features to address fundamental challenges faced by Global Contact Centers.
- Distributed architecture to deploy processes and technology components across multiple locations / geographies.
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- Deploy parts of process at best performing location or best cost location
- Catering to a global clientele with multiple languages and diverse cultures
- Easy change management for processes - instant deployment across multiple locations
- Easy scale-in and scale out to manage high traffic of Interactions
- Extensive built-in tools and controls to manage risk at global operational level
- Monitor and retain control over multiple outsourced contact centers and processes