Cloud Ready / Multi-Tenant

  • Highly Scalable & Secure System
  • Hybrid Telephony Support
  • Create Multiple Clients
  • Time Zone Management

External Integration

  • Published Web services / API
  • Business Application Integration
  • DB, Telephony Hardware Agnostic

Distributed Architecture

  • Supports Multi-location Operations
  • Operational Flexibility
  • Manage Processes Centrally

Security & Risk Management

  • Application Security [AppSec] Certified
  • Multi-Geography Regulatory Compliance
  • Rule based Access

Unified Communication

  • Voice, SMS, Email, Chat, Social Media Modules
  • Hybrid Architecture [PRI & SIP] -Multiple VoIP codecs supported

Operational Ease

  • Template based Process creation
  • Multi-Lingual Support
  • Web Browser based Access
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